The Cathay Group takes home 15 HKACE awards

The Cathay Group was honoured with a complete of 15 awards on the annual Customer Service Excellence Awards hosted by the Hong Kong Association for Customer Service Excellence (HKACE) on 27 May, together with the distinguished Grand Award for the third consecutive yr.

These recognitions spotlight Cathay’s signature customer-centric strategy, underscoring its unwavering dedication to delivering distinctive service because it strives to change into one of many world’s best service manufacturers.

Representing the Cathay Group on the awards ceremony was Cathay Chief Operations and Service Delivery Officer Alex McGowan, together with different senior administration members who celebrated the achievements of Cathay workers.

Alex McGowan stated: “We are deeply honoured to obtain a number of awards this yr, particularly the Grand Award for the third yr operating, reflecting our dedication to placing our clients on the centre of every little thing we do. These awards recognise the unimaginable efforts of our individuals throughout Cathay, particularly our service supply groups who present the skilled, heat and heartfelt service that defines the Cathay service. The recognitions we have now acquired will inspire us to proceed to go above and past as we attempt to change into one of many world’s best service manufacturers.”

Collectively, the Cathay Group gained 4 Gold awards, three Bronzes, 5 Merits and two Top 10 Young Stars of the Year awards. These have been throughout quite a lot of classes, together with Field and Special Service, Internal Support Service, FrontliService, Counter Service, Contact Centre Service, People Development, Innovative Service, and Top 10 Young Stars of the Year:

The Customer Service Excellence Awards ceremony is hosted yearly by the HKACE to have a good time customer support workers and honour excellent performers, with the intention of selling high quality customer support tradition in Hong Kong.